Provision of Services Regulations

Information to be provided to comply with the Provision of Services Regulations 2009

The Provision of Services Regulations 2009 (the “Regulations”) implement the Services Directive (Directive 2006/123/EC) in the UK. The Regulations are effective from 28 December 2009.

The Regulations do not apply to the hiring and placement out of temporary workers services of temporary work agencies (“employment businesses” as defined by section 13(3) of the Employment Agencies Act 1973).

The Regulations do apply to any other services provided by temporary work agencies as well as the services provided by employment agencies (i.e. sourcing permanent and fixed-term contracts of employment).

The Regulations require service providers to make available certain information to service recipients – some of this information must be provided before contracting with the service recipient, other information must be supplied on request.


The information required to be provided is available as follows:
• at 24 Fore Street, Ipswich, Suffolk IP4 1JU
• at our website:

1. Service provider information

Find A Job (East Anglia) Ltd
Limited company
Company number: 985164
24 Fore Street
Tel: 01473 258277

VAT number: 102225828

2. Registration/ authorisation details

REC Corporate Member No: 2399

3. Terms and Conditions of Business

Find A Job (East Anglia) Ltd provides work-finding services to hirers and work-seekers. We are prohibited from charging work-seekers for those work-finding services. The charges or the method of calculating the charges payable by hirers are set out in our Terms of Business.

The terms on which we contract with hirers and work-seekers are set out in our Terms of Business. Our terms are subject to English law and to the jurisdiction of the English courts.

4. After-sales guarantee

We offer refunds to hirers in certain limited circumstances the details of which are set out in our Terms of Business.

5. Professional liability insurance

We are required to hold professional liability insurance or a guarantee.

Aviva Insurance Ltd, limit of £2,000,000 with a £500 excess
Thistle Insurance Services Limited. Lloyd’s Broker.
Authorised and Regulated by the Financial Services Authority
A member of the Jardine Lloyd Thompson Group
Registered Office: 6 Crutched Friars, London EC3N 2PH.
Registered in England No 338645. VAT No. 244 2321 96.
Tel: (44) (0)20 7528 4444 Fax: (44) (0)20 7528 4500

6. Code of Conduct

As a member of the Recruitment and Employment Confederation (REC), we are subject to the REC’s Code of Professional Practice which is available here . The Code is available in English only.

The REC Code of Professional Practice does not offer a non-judicial dispute resolution procedure. It does offer a procedure whereby clients or individuals who have used the services of an REC member can complain about breaches of that Code of Professional Practice by that member.

The REC accepts complaints and queries in regards to the standards of best practice of its members. It is a condition of membership that we have in place a Complaints Procedure to deal with complaints. Therefore, before referring a complaint to the REC, we would encourage you to use our Complaints Procedure, a copy of which is available on request.

The REC Professional Standards Team are not able to:-

• investigate the conduct of an agency that is not a member of the REC
• offer legal advice
• intervene to decide disputes of a legal nature, or contractual or commercial disputes, or those driven by competition
• decide disputes between members and their employees or employers,
• instigate a formal complaints procedure whilst any legal, tribunal or court action is ongoing or unresolved.
• Suspend or expel a member (this decision can only be made by the Professional Standards Committee)
• make an agency apologise.

Please note: the REC complaints procedure does not deal with compensation in any respect.